F.A.Q's

1. Q: How long will my order take to ship?

A: Please allow Billow 3-4 business days for processing orders, you will be alerted once your order has shipped. Shipping times may vary depending on shipping carrier.

2. Q: When will a item be back in stock?

A: Your satisfaction is our top concern, we are working hard to make sure all out of stock items will be available for your purchase soon, if there is a particular item you would like, please feel free to let us know via the 'contact page'. 

3. Q: What if I never recieved my package?

A: Please check your surrounding areas if your item shows delivered per shipping carrier website. We will do our best to assist you if your item shows not delivered to your address. Please reach out to us via our 'contact page' or email billowbrand@gmail.com

4. Q: Can I return my item for a refund?

A: Billow does not accept returns on used items. If your item is damaged due to a result of our error please reach out to us via email at billowbrand@gmail.com so we can resolve the issue.